Rental Terms

You can feel confident behind the wheel of our vehicles.

ONWAY Car Rental Terms

The renter has received the car after verifying that it is in the condition recorded in the contract. ONWAY states that the vehicle has passed the necessary controls on internal and external premises and in mechanical parts; the renter must hand it over to the same condition as received, with all the tools, wheels and accessories, at the agreed point and indicated on the first page of this present document. If the renter does not deliver the car to the specific place and to an employee of the company ONWAY CAR RENTAL, he shall be deemed to have abandoned the car with the appropriate legal consequences in the event of damages or a financial debt to the company.

Our prices include:

  • All taxes & V.A.T.
  • All local taxes and all kinds of fees, there are no hidden costs
  • CDW insurance with 500 € excess amount that includes:
    • Bodily damage to third parties and passengers
    • Material losses of third parties
    • Material Damage by an uninsured vehicle
    • Fire Insurance
    • Theft Insurance
    • Glass Insurance
  • Free pick-up and drop-off services at Chania Airport, Chania Port and hotels/accommodations up to 20 km from the center of Chania.
  • Car replacement (subjects to cars availability) in case of damage
  • 24hour Road Assistance
  • Unlimited Kms

Required documents

  • Valid driver’s license for all declared drivers
  • International driver’s license if required (please read the below paragraph “Driver’s License”)
  • Passport or National ID for all declared drivers

All the booking details (online or phone booking) must be valid. Our company declares the right to refuse the rental if the booking details are not valid.

Driver’s License

The driving license must be issued at least one year before the pick-up date.
National Driving Licenses issued in the E.U. are accepted.
Citizens of all other countries must have a valid International Driver’s License along with their regular Driver’s License.

Driver’s age

Drivers must be between 21 & 75 years old.

Bookings and Vehicle Groups

All reservations are based on vehicle groups and not on a specific vehicle model. We try to assign to each reservation the chosen vehicle model. However, if the chosen model becomes unavailable, our company reserves the right to offer a similar model. A similar model will be a vehicle in the same group – category as the chosen model. Also, our company reserves the right to offer a model of a bigger group – category with no extra charge (free upgrade).

Booking length, minimum rental charge

The minimum booking length is a few hours, and the maximum is 30 days. According to the season, the availability, and the pick-up location, the minimum booking length may vary.

The minimum rental charge is one day.

If you wish to rent a vehicle for more than 30 days, please contact us for a quotation as the rental agreement must be renewed every 30 days.

If the renter wishes to keep the rental vehicle more from the agreed period, then the renter must contact us at least two days before the previously agreed vehicle return and request an extension. Based on availability, our company may or may not approve the extension. A rental extension will be valid only if the changes apply to the rental agreement.

Payment Options

We don’t need a Deposit Amount.

Balance Amount

The remaining amount will be paid when you pick up the vehicle with cash or credit, debit, or prepaid cards.

Cancellation Policy

If you wish to cancel your reservation, you have to send a cancellation notice email and receive an answer that we received your cancellation notice.

There is no cancellation fee if we receive the cancellation notice up to 7 days before the due pick-up date and time.

If we receive the cancellation notice up to 7 days prior to the due pick-up date and time, then the 20% of total reservation amount will be charged.

No-Show Policy

If the renter fails to collect the vehicle within 2 hours of the agreed rental start date and time without any written update, the reservation may be automatically canceled, and the 50% of total reservation amount will be charged.

Late returns without notification

During the low and mid rental season, the delay for up to 1 hour will not be charged extra. During the high season maximum delay accepted without extra charges is 30 minutes.

If the renter returns the vehicle after the agreed return time and beyond the time limits set above, without agreeing to an extension with our company, the renter will be charged daily according to the daily seasonal rate applicable on the specific dates.

Fuel Policy

The renter has to return the vehicle with the same fuel level as delivered. If the renter returns the vehicle with less fuel level than was delivered, the renter will be charged the fuel difference plus a refueling service fee of 15 Euros. There is no refund if the renter returns the vehicle with more fuel level than was delivered. The renter has to pay for the fuel that will use during the rental period

Baby, Child & Booster Seats

We offer two different types of seats

  • Baby seat: 0-18 Kgs
  • Child seat – booster seat 18-36 Kgs

The child seats are available free of charge upon request and subject to availability.

Additional Drivers

Additional drivers are free of charge.

Vehicle Cleaning Charge

If the renter returns the car very dirty, the renter will be charged 60€ + V.A.T. for cleaning the vehicle.

Insurance coverage

CDW insurance with 500 € excess amount that includes:

  • Bodily damage to third parties and passengers
  • Material losses of third parties
  • Material Damage by an uninsured vehicle
  • Fire Insurance
  • Theft Insurance
  • Glass Insurance

 Extra insurance coverage

If the renter wishes with an additional cost can have Full insurance (F.C.D.W.) Collision Damage Waiver with additional charge of 10 € to 12 € per day (depending on the car category).

If the renter wishes with an additional cost can have Glass braking Insurance with additional charge of 2 € / day.

What is not covered by any insurance

  • Damages caused by a driver under the influence of drugs or alcohol
  • Damages caused by an unauthorized driver.
  • Damages in the interior of the vehicle
  • Damages that were caused because the vehicle being illegally parked
  • Damages due to traffic law violation.
  • Damages due to inappropriate driving, negligence, or intentional.
  • Damages to the engine by wrong fuel or negligence.
  • Damages were caused because the vehicle was used off-road or in not appropriate roads (not paved roads, dirt roads, beaches, etc.).
  • Damages that were caused after the agreed return time.
  • Damage to the mirrors.
  • Damages or loss of tires, rims, hubcaps.
  • Damages to the underside of the vehicle.
  • Damages or loss of the antenna
  • Damages caused willfully or recklessly by the renter, e.g. (burning out the clutch, burning out the tires, sitting or standing on the bonnet, or the roof or the boot lid of the vehicle, etc.)
  • If the renter at the time of the accident does not notify our company and the police
  • Loss of personal items
  • Loss, damage, or theft of vehicle keys
  • Loss or damage of child seats, jack, safety triangle, spare wheel, petrol cap, or any accessories.
  • Total or part theft, in cases where the theft was caused due to renter’s negligence. (e.g., forgot the engine keys on the vehicle, etc.)
  • Traffic fines or other administrative sanctions may result from any violation of the Greek Traffic Law.

Fixed Compensation amounts due to Damage / Loss / Negligence

  • Vehicle Key: Simple car key 150€ / Special car key: 200-300 €
  • Baby Seat 120 €, Booster Seat 80€
  • Vehicle Battery 120 €
  • Antenna: 60€
  • Aluminum Rim 150€/pc
  • Plastic wheel cover: 50€/pc
  • Exterior mirror: glass 50€, plastic case/mechanism 120€
  • Car mats: 20€/pc
  • Soiled Seats / Interior : 100€
  • Window Wiper: 40€
  • Car Tyre: 100€ /pc
  • SUV/ 4×4 Tyre: 120€/pc

Ferrying the car

It is not allowed.

Traffic fines or other administrative sanctions

The renter must pay traffic fines, or any administrative sanctions may result from any violation of the Greek Traffic Law. The renter can pay the fines in cash or with a credit card. If any fine becomes required after the rental period, our company will charge the renter’s credit card the amount of the fine.

If the police or other authority removes the registration plates during the rental, the renter must compensate our company immediately. The compensation amount will be calculated by multiplying the total number of days that the vehicle will be without registration plates with the per-day rental price from the current season.

Obligations – Other terms

The renter must pay attention to the vehicle by checking its mechanical condition, oil, water, etc. Also, the renter must check the condition of the tires and if the vehicle can move safely. The renter is responsible and is obligated to compensate the company for damages resulting from lack of attention. Also has to park and lock the vehicle properly in an appropriate and safe place.

During the rental period, the vehicle must not be used:

  • In breach of the rental terms
  • To carry passengers or goods on a fee
  • To carry more passengers than allowed
  • To carry heavy objects, smelly goods, or drugs
  • To tow another car or trailer
  • In any kind of races
  • For any purpose that is against the Greek laws
  • Outside of Crete island with a written authorization of our company.

Our company is not responsible for any loss or damage of personal items.

Our company has the right to cancel the rental agreement without any consequences if the renter: Is considered harmful to the company’s interests or violates either the traffic laws or the rental terms.

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