Home › FAQ

Chania car rental FAQ

Answers to the questions travellers ask us most, from deposits and insurance to airport pick-up and driving licences.

Booking and payment

Do I need a credit card or a deposit?

No. We do not ask for a deposit and we do not block any amount on your card. You pay for the rental when you collect the car.
You pay at pick-up, by cash or by credit, debit or prepaid card. There is nothing to pay online when you book.
Yes. Cancellation is free up to 7 days before pick-up. You can cancel or change your booking on our booking page or by email.
The minimum charge is one day. Online bookings cover up to 30 days. For longer rentals, contact us for a personal quote.
No. Taxes, local fees, CDW insurance, unlimited kilometres and delivery in Chania are all included. You only pay more for optional extras you choose.

Pick-up and delivery

Yes. Delivery and collection are free at Chania Airport, Souda Port, Chania city centre and hotels or villas within 20 km of town.
Your car is ready outside the arrivals hall. We confirm the exact meeting point with you on WhatsApp before you land.
Yes. Pick-up and drop-off in Heraklion and Rethymno are available on request, for a delivery fee. Ask us for a quote.
Send us a message on WhatsApp with your new arrival time and we will arrange the hand-over with you.

Insurance and cover

Every price includes CDW (Collision Damage Waiver), third party cover, and fire and theft cover.
The excess is the maximum amount you pay if the car is damaged while CDW applies. You can find the current amount in our rental terms.
FCDW is an optional extra that reduces your excess further, for extra peace of mind on the road.
Damage caused on unpaved or dirt roads is not covered by the insurance. Please read our rental terms before you drive off-road.

Drivers and licences

Drivers must be between 21 and 75 years old.
You need a licence held for at least one year. EU licences are accepted. Drivers from other countries also need an International Driving Permit.
Yes. Additional drivers are free, as long as they meet the same age and licence requirements.

During your rental

Our fuel policy is same to same. Return the car with the same fuel level you received it with.
No. Our cars must stay on Crete and cannot be taken on a ferry.
Call or message us at any time. Roadside assistance is available 24/7 and we arrange a replacement car when needed.
Yes. Baby seats and booster seats are free of charge, subject to availability. Ask for them when you book.

Didn’t find your answer?

Message us on WhatsApp. A real person replies, 24/7.

Ready to explore Crete?

Book online in minutes or send us a message on WhatsApp. We reply quickly, in English.